Extract Booking.com hotel reviews, ratings, stars, and reviewer details from hotel URLs
Sample
Here's a sample run for The Plaza Hotel on Booking.com, collecting 10 reviews, showing the exact schema and results you can expect.
| # | Hotel URL | Hotel Name | Hotel Country | Hotel ID | Review ID | Review Title | Liked | Disliked | Rating | Posted | Language | Traveler Type | Room | Check-In | Check-Out | Nights | Helpful Votes | Photos | Property Response | Hotel Rating | Hotel Reviews | Score Band | Reviews Matching Filter | Reviewer | Category Scores |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | The Taj Mahal Palace Tower | India | 74,717 | fed52f01a4e74607 | Taxi charges are too much just like they are drop by helicopter | Beautiful and nice location | Nice | 8 | 2026-06-11T15:33:41.000Z | en | Couple | Superior Room City View King Bed | 2026-06-08 | 2026-06-11 | 3 | 0 | — | — | 9.3 | 5,022 | All | 5,016 | |||
2 | The Plaza | United States | 58,958 | 21726545ca578fab | Not impressed | The location on fifth Avenue and Central Park is the best but this is all I can say good about this | The original hotel for a long time he’s been changed to apartment building the actual hotel now is the backside of the original hotel. The picture from the booking page shows actually the apart hotel.
Very small and unpleasant reception and actually which is on the back of the cafeteria. The hotel really doesn’t worth it. | 3 | 2026-06-10T13:34:29.000Z | en | Couple | Grand Deluxe King Room | 2026-05-12 | 2026-05-14 | 2 | 0 | — | Dear Guest,
Thank you for taking the time to share your feedback.
Please accept my sincere apologies for the unpleasant interaction you experienced with some members of our team. We appreciate you sharing this with us as we continually strive to improve our services for each of our guests.
We do hope the rest of your time in New York was enjoyable, and that you will allow us another chance to better serve you next time your travels bring you to New York City.
Sincerely,
Sam Ioannidis
Managing Director | 8.5 | 545 | All | 545 | |||
3 | Copacabana Palace | Brazil | 189,003 | cb002d8f617b9f1f | excelente | Tamanho do quarto, conforto e acústica. | academia | 10 | 2026-06-11T20:08:00.000Z | pt | Couple | Deluxe Double or Twin Room with Ocean View | 2026-06-04 | 2026-06-07 | 3 | 0 | — | — | 9.5 | 1,220 | All | 1,214 | |||
4 | Marina Bay Sands | Singapore | 245,881 | 1db26d00ba8c5846 | Even though, it’s too expensive | All is well | None | 8 | 2026-06-12T15:48:45.000Z | en | Couple | Sands Premier King | 2026-06-09 | 2026-06-11 | 2 | 0 | — | — | 9.6 | 17,150 | All | 17,132 | |||
5 | The Taj Mahal Palace Tower | India | 74,717 | 40ed32c7a4aed79f | Not one expected from Taj Palace - Mumbai | Location
Room comfort | Poor Customer care
Lobby area crowded
Club room need comfortable seating
Not much food choice
Club room seems too small and dark
As I was going out staff run out to ask for payment despite being asked previous night - anything outstanding- embarrassing!
Disappointing | 4 | 2026-02-23T23:00:58.000Z | en | Solo traveler | Superior Room City View King Bed | 2026-02-18 | 2026-02-19 | 1 | 0 | — | Dear Ms Alka,
Greetings from Taj Mahal Tower, Mumbai.
Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon.
We have also noted the inconvenience caused during your stay and sincerely apologize for the same.
Thank you for choosing Taj Mahal Tower, Mumbai. We look forward to welcoming you back with us.
With best regards,
Ritesh Sharma
Vice President – Operations and General Manager
The Taj Mahal Palace & Taj Mahal Tower
| 9.3 | 5,022 | Poor (3-5) | 55 | |||
6 | Danieli | Italy | 175,489 | fa2435a6f23886b8 | Very friendly personnel | Breakfast was full of vitamines and great stuff before the marathon :) | — | 10 | 2026-05-14T11:53:13.000Z | en | Group | Double or Twin Room with Partial Sea View | 2026-05-09 | 2026-05-10 | 1 | 0 | — | — | 8.6 | 556 | Superb (9+) | 298 | |||
7 | Marina Bay Sands | Singapore | 245,881 | 766980f1b622216b | Spoiled my birthday | Location | Lots of problems with check in , rooms, not being told noisy renovations were ongoing , confusion at breakfast with our room guests , elevator keys not working , passport details not taken at check in | 5 | 2026-06-10T09:54:23.000Z | en | Couple | Stay Longer, Experience More - Sands Premier King Gardens by the Bay View | 2026-05-18 | 2026-05-22 | 4 | 0 | — | — | 9.6 | 17,150 | Passable (5-7) | 369 | |||
8 | The Plaza | United States | 58,958 | 7065e9df8879006a | Great location with nice sized rooms, but value is questionable | Location, cleanliness and staff | No room to sit on the main floor. Breakfast should be in The Palm Court, not the lobby!
Room had issues on check in that were resolved; drapes, light bulbs, bedding | 8 | 2026-01-30T04:07:06.000Z | en | Couple | Plaza Room | 2026-01-22 | 2026-01-25 | 3 | 2 | — | Dear Guest,,
We very much appreciate your comments regarding your stay at The Plaza - A Fairmont Managed Hotel.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Sam Ioannidis
Managing Director | 8.5 | 545 | Good (7-9) | 103 | |||
9 | Burj Al Arab | United Arab Emirates | 73,052 | 3d7edb932ca0ccab | Exceptional | Номер был двухэтажный и очень красивый,дарили много подарков,даже принесли огородную черепаху из шоколада в подарок. Понравилась что можно ездить на багги и по остальным отелям,кормили черепах. | Не понравилось что бассейны какие-то мелкие,негде плавать и маленький выбор еды в ресторанах,не очень вкусно было. | 10 | 2026-06-08T21:20:17.000Z | ru | Family | Duplex One-Bedroom Suite, Butler Service, Hermès Amenities, Access to Talise Spa & Beach Club | 2026-04-04 | 2026-04-06 | 2 | 0 | — | 9.3 | 1,444 | All | 1,444 | ||||
10 | Park Hyatt Tokyo | Japan | 179,810 | a893791ebf66c2c3 | Superb | 値段通りの環境とサービス | 事前に息子が来ると話していたけど、すぐに案内してもらえなかった事。ニューヨークグリルで日本人の親子客は私達位だったけど受付で名前を言っても予約していたにも関わらずすぐにわからなかった事。窓側の席の希望はかなったが出来ればスカイツリーが見える窓側の方がよかった。あと、以前はケ−キに花火がついて、生演奏の人がハッピーバースデイを歌っていたけど今回はなかった。息子の二十歳の誕生日記念で利用したのでもう一つ上のサービスを期待した。ただ、思った以上に客が多く無理だったかもしれないので、次回宿泊の時に期待します。ほ | 9 | 2023-07-02T12:49:58.000Z | ja | Family | Deluxe Room with Two Double Beds | 2023-06-30 | 2023-07-01 | 1 | 1 | — | — | 9.1 | 147 | All | 146 |
Playground
Advanced parameters are collapsed below.
curl -X POST https://api.mindcase.co/api/v1/agents/booking/reviews/run \
-H "Authorization: Bearer mk_live_YOUR_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"params": {
"urls": [],
"maxReviewsPerHotel": 10000,
"sortBy": "",
"cutoffDate": "",
"reviewScores": []
}
}'Overview
Booking Reviews extracts structured data from hotel listings to help builders monitor guest feedback. It returns fields like Review Title, Liked, Disliked, Rating, and Reviewer Location. It also captures Traveler Type, Nights stayed, and the Reviewer Avatar for every entry.
Hospitality analysts use Booking Reviews to monitor guest sentiment across specific properties. Revenue managers use it to benchmark service quality against local competitors and identify operational gaps.
Cost
$0.50 per 1,000 reviews. Each review returned counts as one billable row. The total row count grows based on the number of hotel URLs multiplied by the maximum reviews requested per hotel. Failed runs don't count.
Cost calculator
Examples
A few common ways teams put Booking Reviews to work — copy a prompt below to try it yourself.
Track what guests appreciate or dislike about specific properties to improve service and amenities.
Compare guest ratings and feedback across multiple rival hotels in the same city to find market advantages.
Identify specific mentions of amenities like breakfast or pool quality in recent feedback to guide staff training.
Analyze long-term trends in traveler behavior and stay duration for major resorts during peak seasons.
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