Support
Last updated: August 20, 2026
Something not working, or a question about your account or a charge? Reach us at support@mindcase.co or call +91 99993 37366. A person reads every message.
1. Contact us
- Email: support@mindcase.co
- Phone: +91 99993 37366
- Hours: Monday to Friday, 10:00–19:00 IST (UTC+5:30). Email is answered outside these hours too.
If your question is about a specific agent run, include the run ID. If it is about a charge, include the payment ID. That is usually enough for us to answer in one reply instead of three.
2. Registered address
MINDCASE TECHNOLOGIES PRIVATE LIMITED
WeWork Berger Delhi One, Floor 19, C-001/A2
Sector 16B, Noida
Uttar Pradesh 201301
India
3. Billing and refunds
Mindcase runs on prepaid credits — there is no subscription and nothing auto-renews. For how charges, cancellation, and refunds work, see our Refund & Cancellation Policy.
If you think a charge is wrong, email us before raising a dispute with your bank. We can almost always sort it out faster.
4. Response times
We reply to most email within one business day. Anything involving a failed run or a billing correction is treated as urgent and usually answered the same day.
For data protection and privacy requests, see our Privacy Policy and Data Processing Addendum.