Capterra software reviews with title, overall rating and the ease of use, customer support and features ratings. Pass a product URL and optionally filter by star rating.
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| # | Review ID | Review URL | Review Title | Rating | Ease Of Use Rating | Customer Support Rating | Features Rating | Value For Money Rating | Likelihood To Recommend | Pros | Cons | Review Text | Posted Date | Incentive | Reasons For Choosing | Alternatives Considered | Reviewer | Product |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | Capterra___7234071 | Slack centralizes our engineering communication and incident response | 4 | 5 | 4 | 5 | 4 | 9 | The chat channels aggregate our Datadog APM alerts and GitHub PRs perfectly. Launching a quick audio meeting via Huddles helps us pair program, and dragging JSON logs directly into the window makes file sharing fast. | Heavy workspaces consume massive RAM on my local machine. Searching through old incident logs often triggers annoying UI bugs and issues when the cache gets overloaded. | Slack provides incredible ease of use for developer collaboration, offering high value for money given how heavily we rely on its API hooks. Whenever our custom webhooks broke, their enterprise customer support was fast and helpful. | 2026-10-28 | NoIncentive | — | — | |||
2 | Capterra___7233469 | Great for team communication | 4 | 5 | 4 | 4 | 4 | 7 | Slack makes it really easy to communicate with coworkers without having everything buried in email. Channels are useful for keeping different projects and topics separate, and the search functionality is pretty good. If you just need casual chat messages without large amounts of chat history retention, you can get away with a very low cost option. | The only con I have for this service is not even it's own fault. The con is that most businesses already have Microsoft Teams included in existing licenses. That makes it difficult to justify any additional cost for Slack, since it doesn't really add anything (nothing we needed anyway) beyond Teams. | Slack is a very good communication tool. It's easy to use, generally responsive, and does a nice job of keeping people connected throughout the day, and inexpensive. Being able to quickly discuss technical issues, share screenshots, and coordinate work without endless email chains is a big plus.
However, it's worth considering whether you really need another paid communication platform if your company already has Microsoft Teams. Overall, though, Slack does its job very well. | 2026-10-28 | NoIncentive | At the time, we didn't have a license for Teams, and Slack was the most cost effective option. It does everything we need a chat app to do. | ||||
3 | Capterra___7233312 | Great tool for keeping team communication organized | 5 | 4 | — | 5 | 5 | 8 | Slack makes it easy to keep conversations, files, and team updates in one place. The layout is easy to learn, and channels help organize discussions by topic or project. Chat is convenient for quick questions, while file sharing keeps documents close to the conversations they relate to. Huddles are also useful for quick meetings when talking something through is easier than typing.
The value for money comes from saving time and keeping everyone connected, although the cost is worth considering as your team grows. Notifications can get overwhelming, so adjusting those settings helps. Customer support and bugs aren't something I've had a problem with. Slack is a useful option for making everyday teamwork more organized and efficient. | It took me a minute to adjust to slack coming from a GroupMe environment but the change has be good. Everything is organized and it integrates well into my day. | Slack has been a useful tool that I plan to continue using. Over the 6 months that I've used it I have found it to be beneficial for team communications. | 2026-10-27 | NominalGift | — | — | |||
4 | Capterra___7233045 | My Encounter with Slack: User from 2018 - Date | 5 | 5 | 5 | 5 | 5 | 10 | The availability of both cloud and on-premise across mobile and PC devices is what I like most about Slack. It is easy to conduct virtual business meetings with Slack on the go with my iOS mobile. | Slack performs all the tasks that I yearn to such as large file sharing, team collaboration and instant messaging without experiencing issues. | — | 2026-10-27 | NoIncentive | — | — | |||
5 | Capterra___7026921 | A Powerful Communication Hub for Modern Teams | 5 | 5 | 5 | 5 | 5 | 9 | how easily it connects people and tools in one place. The integrations with Google Drive, Calendar, and other platforms are especially useful, while reminders, huddles, and customizable notifications make everyday communication much more efficient. | One area that could be improved is the notification management, as it can sometimes feel overwhelming when several channels are active. Also, finding older files or specific information through the search function isn't always as straightforward as expected. | Slack has become an essential part of our daily operations. It provides a flexible and organized environment for sharing updates, coordinating tasks, and staying connected across different departments. Its reliability, integrations, and user-friendly design make it a valuable tool for modern teamwork. | 2026-10-26 | NoIncentive | — | — | |||
6 | Capterra___7229371 | What You Need to Contemplate ‘bout Toggl During Evaluation | 5 | 5 | 5 | 5 | 5 | 10 | Toggl is the most robust time tracking that I have ever used. I like how it automates project management and time-tracking processes. | Ever since I incorporated Toggl in 2023, I have never come across any bugs that restricted me from smoothly tracking time on projects. | — | 2026-10-18 | NoIncentive | — | — | |||
7 | Capterra___7223506 | Easy Time Recording | 4 | 5 | 5 | 5 | 5 | 8 | It was free and we could use an extension on our browser. I also liked the ease of signing in through the website | There was not an app that I was aware of that we could use for time tracking. I also did not like that one admin could see all employees | I was very happy with using Toggl. Everything was simple and making edits to the timesheet and adding later was easy. | 2026-10-01 | NoIncentive | — | — | |||
8 | Capterra___7222932 | Dead simple time tracking that gets out of your way, but gets pricey for teams. | 4 | 4 | 4 | 5 | 5 | 7 | The browser extension and desktop timer are practically frictionless. I can hit start from my keyboard and tag a client without breaking my flow. The color-coded timeline view makes spot checking where the hours actually went at the end of the week remarkably easy. For personal tracking and quick project overviews, the ease of use is tough to beat. | The jump in pricing per user feels pretty steep once you outgrow the free tier and want basic manager level access controls. We also hit occasional sync glitches between the mobile app and the desktop timer if the internet flickers. It also isn't a replacement for real project management or client invoicing tools, so you have to export everything elsewhere. | Toggl has been my go to timer for keeping billable client work honest and organized without adding friction to my day. As a team expands, user permission management and subscription tiers become noticeably pricey, but for simple, accurate hour logging, it remains hard to beat. | 2026-09-30 | NominalGift | — | — | |||
9 | Capterra___7211056 | Simple, reliable time tracking for individuals and small teams | 5 | 5 | 5 | 5 | 5 | 10 | Toggl Track is straightforward, reliable and genuinely easy to use. I have used it for several years, both for my own business and with clients, and its clean interface makes tracking time simple without adding unnecessary admin. It works particularly well for individuals and small teams that need a practical way to monitor time across different clients and projects. It also integrates smoothly with other software and project management platforms, including Asana. The free version is excellent for general time tracking, while the paid plans offer more functionality as your requirements grow. | I have not encountered any significant drawbacks based on the way I use Toggl Track. However, I primarily use its core time-tracking features and manage invoicing through separate software, so I cannot fully assess every feature available within the platform. Businesses looking for a comprehensive time-tracking and invoicing solution may wish to explore those additional capabilities in more detail. | My overall experience with Toggl Track has been extremely positive. It is intuitive, dependable and easy to introduce to clients and team members. The clean interface makes it simple to track time accurately without a steep learning curve, and it integrates well with the other systems I use. It does exactly what I need it to do, and I am very happy to continue using it. | 2026-09-08 | NoIncentive | I use them both for my work with different businesses. | ||||
10 | Capterra___6597247 | Toggl Shines in attorney billing | 5 | 5 | 4 | 5 | 5 | 10 | I used toggl for legal work in a tax clinic, and it was super helpful when billing hours. I plan to use it for my upcoming role as an associate at a law firm since it worked so well for me. I love the various charts and graphs that show my progress in different ways. | I don't have any real issues with toggl track, and I plan to continue using it throughout my early career. | It has become a key part of my workflow as a new attorney, and I am glad I got used to using it while in law school | 2026-08-17 | NominalGift | — | — |
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